As noted elsewhere on our site, Núna ehf. does not offer instant setup. The primary reason for this is security. If we did not know anything about our new clients, it might be possible for someone to use their new account to do bad things, whether intentional or not. Núna takes a little time to get to know their hosting clients, rather than simply signing up everyone that comes along. We believe it makes for a safer and more secure environment for all of us. Núna reserves the right to deny service to anyone at any time, and for any reason.
After a new hosting client’s identity has been verified, and successful payment completed, it generally takes only moments to provision a new account. While our dedicated server support team proactively monitors existing services 24/7/365, a different team handles new account verification and provisioning.
After initial provisioning, most future account changes are automatic and immediate after any applicable payments have been made. Any changes that cannot be done automatically will be handled promptly by our support team.
Currently, Núna accepts payments via PayPal, which includes bank transfers, Visa, Master Card, Discover and American Express. Núna also accepts domestic (Icelandic) bank transfers, as well as international wire transfers. Note that most international wire transfers have substantial fees related with them, and it is not economically feasible for us to accept small payments without requiring additional fees.
Núna utilizes WHMCS, the leading web hosting automation platform. Before any orders can be placed, an account must be created on our website.
Absolutely. This has been one of our core business functions since 1994. Some people just don’t want to bother with registering, renewing or updating information related to the domain names they own. Let Núna do it for you.
Even though Núna might be listed as the Registrant for a specific domain name, this does not necessarily mean Núna owns that domain name. Núna owns or manages thousands of domain names for clients of all sizes located around the world.
Each case is unique, and must be evaluated on its own merits. Please contact us for more information.
While Núna has as one of its core business functions domain name registration and management, there was never any intent for us to become an ICANN-accredited registrar as the cost is prohibitive. Instead, Núna carefully selects an appropriate partnership with an ICANN-accredited registrar, as it has done since 1994.
Uptime Institute created the standard Tier Classification System in the mid-1990s as a means to effectively evaluate data center infrastructure in terms of a business’ requirements for system availability. The Tier Classification System provides the data center industry with a consistent method to compare typically unique, customized facilities based on expected site infrastructure performance, or uptime. Furthermore, Tiers enables companies to align their data center infrastructure investment with business goals specific to growth and technology strategies.
Tiers range from I-IV, and are progressive; each Tier incorporates the requirements of all the lower Tiers. Tier I provides basic capacity, while Tier IV provides full fault tolerance. Tier I is significantly less costly than Tier IV, from building to operating and maintaining. Lower Tiers simply allow too much downtime for mission-critical applications.
In order for Núna to offer our 99.999% infrastructure uptime SLA, we require the use of top-tier data centers. Even the latest data center to be built at Korputorg, announced in February 2018, and expected to open in early 2019, is only a Tier III data center. It is interesting that one of the major stated purposes of this data center is handling real-time payments “where there is no tolerance for down time”. If true, then why not build a Tier IV data center? Here’s hoping it goes well for all involved.
The simple facts are that Núna takes its hosting very seriously, and has created a hosting environment which reflects this. Our shared hosting always uses enterprise-grade SSDs for lightning fast storage, CloudLinux to eliminate the possibilities of any given account interfering in any way with any other accounts on the server, and completely redundant networking and storage infrastructure, which is backed by our 99.999% infrastructure uptime SLA.
Some hosting providers claim they offer unlimited storage space, although we have never found one that actually offers “unlimited” storage space. One need only check their terms and conditions to quickly learn there are limitations. If there weren’t, Núna could use one of those ‘$2.95 per month for unlimited everything’ accounts, and then resell hundreds or thousands of sub-accounts each for $1.95 per month. The performance would be poor, and we could not guarantee much, but the price is certainly appealing to many people.
Núna does not offer—and has never offered—that type of service, although some others do. If that is what interests you, pick one you like and give them a try. Make sure to ALWAYS have a backup of everything, because most of these types of providers offer no meaningful backup services, and their fine print usually states that in the event of catastrophic failure, i.e., the entire server fails, their responsibility is limited only to recreating the server environment. You would be on your own when it comes to restoring your hosted content.
Absolutely not. With non-Cloud hosting, whether shared or dedicated, one or more accounts are hosted on a single set of resources, e.g., CPU, RAM, file storage, etc., on one physical server. This means that if there is a failure in that server, all accounts on it would be affected. This is similar to your computer at home. If the power supply fails, for example, it would have to be fixed before the computer could be used again.
Some providers offer Cloud hosting, yet their ‘Cloud’ exists on only one physical server. This type of Cloud hosting is subject to the same limitations as non-Cloud hosting, and is very misleading.
Núna ehf. has been offering only true Cloud hosting since 2013. True Cloud space exists on a virtual partition, which draws its resources from an extensive network of underlying physical servers. This means that if your account becomes unresponsive, it immediately restarts using a different set of resources.
In simple terms, think of your home computer again. As a non-Cloud device, if it becomes unresponsive, you reboot it and wait for it to become ready. If your home computer were like our Cloud environment, your computer would immediately be replaced with a new one, already booted and running. Pretty cool, huh?
No, because Núna does not offer physical servers. The reason is simple: We have no idea what the needs of any given client will be. That means that Núna would be trying to sell what we had, and not necessarily what the client really needs. Ever buy a new car? Most places will try everything they can to get you to buy a car they have on their lot, rather than order one, or bring one in from another location. Núna wants you to have what you really need to properly run your solution. This is another area where Cloud really shines.
Let’s say Núna provisioned a server based on your requirements, and a few months down the road you discover that the server does not have the power you thought. To upgrade it can be a hassle, and can take at least several days to resolve, depending on if another server with the needed specifications is available, or has to be built. With Cloud hosting, we simply add additional resources to your current solution. Instantly.
If your server needs really increase, Cloud hosting lets you quickly and easily bring additional resources online, or even add a server cluster. Clusters consist of multiple resources all working together towards the goals of your site, and are generally used when it makes more sense to spread the work across more than one server. For example, if your database needs are high, but your web traffic is not, Núna can configure a database server and a separate server for your site. The flexibility and scalability are virtually unlimited.
Should you decide you wish to relocate your Cloud instance for some reason, we can quickly move your instance between data centers. This would simply not be possible except at great expense without Cloud technology.
The choice is yours. Núna can provision the server and then hand control over to you, or you can have Núna manage the server for you. Since our server management options are available on a monthly basis, you can choose to have Núna initially configure the server for you, and you can take over management at any time. Núna’s server management options can be seen here.
We’re happy to do so. The monthly price for an unmanaged cloud server, which includes a guaranteed minimum of 1 CPU core, 512 MB RAM, 100 GB transfer, and 10 GB SSD storage, is less than $10 per month. On the other end of the spectrum, the monthly price for an unmanaged cloud server, which includes a guaranteed minimum of 24 CPU cores, 96 GB RAM, 1920 GB SSD storage and 40 TB transfer, is a little under $2,000 per month. This is for Linux operating systems. There is an extra charge if you want a Windows operating system and/or for WHM/cPanel or other commercial control panels.
Núna does not offer Cloud services billed by the hour. Our Cloud instances are intended to be full-time and so our pricing is monthly, quarterly, etc.
Required, no. It is, however, highly recommended. Search engines will rank your pages higher in their search results if you have an SSL certificate installed. SSL certificates build trust, and almost everyone expects to see them used on sites where private and sensitive data, such as credit card or banking information, are involved.
Because Núna uses cPanel as one of its technology partners, we are able to offer domain validated (DV) SSL certificates at no additional cost to most of our shared hosting clients. Some exceptions, most notably domain names involving the names of financial institutions, may not be issued an SSL certificate. This is the same as if someone outside of one of those organizations attempted to purchase one. They are not issued for reasons of security.
Many other hosting providers are still trying to sell DV SSL certificates to their clients. If your current hosting provider is among them, you should consider changing providers, as you should not have to pay for DV SSL certificates.
Almost anything can be turned into a scam, so always ask questions about anything you do not understand. Generally speaking, all SSL certificates have the same levels of security. In other words, all data is encrypted with equally strong encryption methods. Some exceptions are possible, depending on several factors. If you are ever unsure, there are a number of websites which offer free evaluation of the health of your current SSL environment. You can easily find them using your favorite search engine.
Some people consider EV (extended validation) SSL certificates to be more secure. As noted above they are not more secure, although they achieve the highest level of consumer trust. This is because anyone seeking to obtain an EV SSL certificate goes through the strictest authentication standards of any SSL certificate. EV verification standards require multiple VERIFIABLE pieces of information, including basic proof that the entity exists. The verification process often takes a number of days to complete.
No. The word “secure” generally refers to the encryption level, or how secure an SSL certificate is, regarding the encryption of data between the user and the server. Almost all certificates for sale today have similar levels of encryption, so you should be secure using any of them.
The word “trust” refers to the level of trust the certificate should instill in site visitors. A Domain Validation (DV) certificate simply means that someone, and that could be ANYONE, registered a domain name, created a website, and verified through a basic validation process that they own, or have control of, that domain name. DV certificates are almost always used only to encrypt data between the server and user. There should not be a high level of “trust” when it comes to DV certificates, because you really never know who is behind that domain name and SSL certificate.
Moving up the ladder of trust to an Organization Validation (OV) SSL certificate, additional validation is involved, and the level of trust is increased. OV certificates list the name of the organization in the certificate, providing additional trust that both the company and the website are reputable. OV certificates are commonly found when corporations, governments and other entities want to provide an extra layer of confidence to site visitors.
At the top of the ladder, and providing the highest level of trust, are Extended Validation (EV) SSL certificates. These certificates trigger the browser’s address bar, or at least a portion of it, to turn green, and display the organization’s name to the left of the web site’s address. This provides users an immediate visual verification that the organization whose name appears in the browser has successfully passed the extensive validation process to receive an EV SSL certificate.
Núna recommends letting us purchase and manage all themes or plugins for WordPress for you. Núna does not charge extra for this service, we simply pass along the actual purchase price of the theme or plugin to you.
The primary advantage of allowing Núna to handle these transactions is that we track all purchase codes so that if your staff changes, there is no need to purchase themes or plugins again. It happens more often than you might think it does.
Once a theme is properly installed and configured, updating it is a breeze. If you have not actually purchased the theme (maybe you got a copy of the theme files from a friend) then you will likely not be able to get updates for the theme, since you cannot activate the theme on your WordPress site. Most paid themes allow activation on only one site at a time.
Most likely, no. It is important to understand exactly what you are buying when purchasing a commercial or paid theme. Almost all such themes include premium (paid) plugins. These plugins are typically not owned by the theme author, and almost always require an additional purchase for each premium plugin in order to receive updates and/or support.
Plugins are typically distributed two ways:
If you purchase a theme, you certainly expect support for anything related to that theme. You will probably get support for the theme, but not for the plugin. Confused? You’re not alone!
Let’s examine this a bit more to try and clear up any confusion. First, say we buy a nice theme from Thememaker. Thememaker built a beautiful theme we’ll call TheTheme using three premium plugins. Let’s call these plugins Builder, Slider and Grid. Thememaker did not license full versions of these plugins, they probably only purchased/licensed (for a relatively small price) the right to bundle these plugins with TheTheme.
It turns out that TheTheme is REALLY popular and was sold to 100.000 buyers. While Thememaker got a lot of money, the authors of the three plugins did not see any of that money. So if you (or any of the other 99.999 buyers) want updates and support from the plugin authors, you must purchase the plugins to receive updates and support. Otherwise these authors would not be able to afford to create and support their plugins.
While researching themes for your WordPress site, it is important to consider which–and how many–premium plugins are bundled with a theme, because at some point you are going to need to purchase these plugins to get updates. Even if you never need support. Server technology changes constantly, and without updating your themes and plugins, your site will eventually encounter errors.
Yes. Please contact us if you would like more information regarding G Suite by Google Cloud.
Yes. Please contact us if you would like more information regarding Office 365.
The links below are only available in English.
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