Continuous Support and Follow-up
Núna is a big believer in the idea that your website project doesn’t end with review and site launch. Once your new website launches, it is important to monitor:
- Audience geography
- Unique visitors
- Search traffic
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Support Doesn't Just Stop Because Development Has Ended
Our job is not done just because your site went live.
That’s why Núna offers support to our clients, as well as a guarantee on all development work we do. Your site will function as specified, or Núna will make it right. In addition to website hosting packages, Núna offers website maintenance packages as well, offering as little or as much help as you require.
We’ve built lasting relationships with lots of our clients. In fact, Núna has clients older than some companies have even been in business. Most of our work even comes from repeat business and referrals. If you have any questions about the work Núna did on your site, just send us an email or give us a call. We want you to get the absolute most out of your website so we’re always happy to talk to you.
If we don’t hear from you, don’t be surprised if we reach out to connect with you. We want to make sure your site is running smoothly and working as expected. We’re always interested in any feedback you have to offer about how your site is performing, or any other part of your Núna experience.
The Importance of Follow-up
During planning and testing, most problematic areas will be discovered and corrected. After the site fully launches, and you have customer traffic, these users might see something you missed, or simply didn't thibk about. Is it easy to find the information they searched for? Is the booking process clear? Was it easy to pick the correct size and color for the shirt they wanted? These things and more will come from user feedback, and communicating this feedback to the team allows strategizing to find and implement solutions.
Didn't We Already Pay for That?
If you find any item not performing to agreed specifications, Núna will fix it free of charge. What if you find an item performing as specified, although maybe not as expected? Núna's follow-up process facilitates timely and professional communication for all situations.
Effective Communication is Key
Whether it be a friend, family member or business partner, communication is key to a healthy relationship. Just as we hope you will communicate freely with us, Núna hopes to communicate just as freely with you. We never want any unanswered questions or unresolved issues getting stale. If we are ever unsure, we will contact you, and trust you will do the same.