Acceptable Use Policy (AUP)

Last updated: 1 May 2021

Núna ehf. (“Núna”) created this Acceptable Use Policy (“AUP”) to identify how Customers and Customer’s customers (if applicable) are to use Núna’s Services. Unless otherwise defined herein, all capitalized terms shall have the meaning set forth in the Terms of Service (TOS), which is hereby incorporated by reference.

Please report suspected violations of this AUP to Núna at [email protected].

1. Infringement or generally in violation of laws

Services may not be used as follows:

  • To send unsolicited bulk and/or commercial messages, “safe lists,” email bombing, or spamming in violation of the CAN-SPAM Act.
  • To infringe upon the intellectual property rights of a third party by using Customer Content (including text, graphics, music, videos, or other copyrightable material) without proper authorization from such third party or in violation of the Digital Millennium Copyright Act.
  • To misappropriate or infringe the patents, trademarks, or other intellectual property rights of any third party.
  • To traffic illegal drugs, illegal gambling, or other products or services that are prohibited under applicable law.
  • In violation of any law.
  • In violation of U.S. Export Control Laws.
  • To sell any controlled substance without prior proof of appropriate permit(s).
  • To gain unauthorized access to the computer networks of any party in violation of the Computer Fraud and Abuse Act.

2. Generally offensive and other harmful activities

Services may not be used as follows:

  • In connection with pornography of any kind (even if such content is legal in your jurisdiction).
  • In connection with obscene materials.
  • To threaten persons with bodily harm.
  • To make harassing or abusive statements or messages.
  • To solicit the performance of acts or services that are illegal under applicable law.
  • For tortuous or actionable activities such as defamation.
  • To forge or misrepresent message headers, whether in whole or in part, to mask the originator of the message.
  • To support hacker-focused sites/archives/programs.
  • To support websites that promote illegal activity.
  • To support hateful/racist/harassing-oriented websites.
  • To support forums and/or websites that distribute or link to illegal or pirated content or materials of any kind.
  • To support fraudulent or misleading websites.
  • To provide passwords or access codes to persons not authorized to receive such materials by the operator of the system requiring the password or access code.

3. Abuse and Unsupported use of Services

  • In connection with any other disruptive or abusive activity.
  • In Internet Relay Chat scripts and/or bots.
  • For proxy scripts/anonymizers.
  • Image hosting scripts for users other than Customer, AutoSurf/PTC/PTS/PPC sites.
  • IP Scanners.
  • For brute force programs/scripts.
  • For file dump and mirror scripts or commercial audio and/or video streaming.
  • For escrow/bank debentures/trading programs.
  • For high-yield interest programs or related sites.
  • For investment websites (such as or similar to E-Gold Exchange, Second Life/Linden Exchange, Ponzi, Multi-Level Marketing, or Pyramid Schemes).
  • For prime bank programs.
  • For lottery websites or for use with MUDs, RPGs, PBBGs.
  • Running any type of web spider or indexer.
  • Running any bit torrent application, tracker, or client.
  • Participate in any file-sharing or peer-to-peer activities.
  • Cron entries with intervals of less than 15 minutes.
  • To cause a denial of service (DoS) attack against Núna or other network hosts or Internet users or to otherwise degrade or impair the operation of Núna’s servers and facilities or the servers and facilities of other network hosts or Internet users.
  • To post messages or software programs that consume excessive CPU time or storage space.
  • To resell Núna provided scripts installed on Núna’s servers.
  • To subvert, or assist others in subverting, the security or integrity of any Núna systems, facilities, or equipment.
  • To distribute or post any virus, worm, Trojan horse, or computer code intended to disrupt services, destroy data, destroy or damage equipment, or disrupt the operation of the Services.
  • To conduct port scans or other invasive procedures against any server (except any server for which the Customer is an authorized system administrator).
  • In any other manner to interrupt or interfere with the internet usage of other entities.

4. Generally Prohibited use of Services

  • In any manner that might subject Núna to unfavorable regulatory action, subject Núna to any liability for any reason, or adversely affect Núna’s public image, reputation or goodwill, including, without limitation, sending or distributing sexually explicit, hateful, vulgar, racially, ethnically or otherwise objectionable materials as determined by Núna in its sole discretion; or
  • As a backup or storage device except as permitted for a temporary control panel backup of the Customer’s account prior to downloading or offloading the backup file(s).

5. High Risk Use Prohibited

Neither Customer nor Customer’s customer(s) shall use Services in connection with anything that may result in death, serious bodily injury, environmental contamination, disruption, or loss of personal or real property.

6. Disclaimer

Núna expressly disclaims any obligation to monitor its Customers and Customer’s customers with respect to violations of this AUP. Núna has no liability or responsibility for the actions of any of its Customers and Customer’ customer(s) or any Customer Content that may be posted by the Customer or Customer’s customer(s) on any website.

7. Remedies

If Núna learns of a violation of this AUP, Núna will respond to the applicable Customer and may, in Núna’s sole and absolute discretion, take any of the following actions, in accordance with the severity and duration of the violation:

  • Suspend the offending Customer from use and access of Services;
  • Terminate the offending Customer from the use of Services;
  • Remove the Customer Content that violates this AUP; and/or
  • Take other action in accordance with this AUP or under applicable law to protect Núna’s interest.

8. Reservation of Rights

Núna reserves the right to cooperate with appropriate legal authorities in investigations of claims of illegal activity involving Núna’s Services, Customer, and Customer’s customer(s). Núna reserves all other rights to respond to violations of this AUP to the extent of applicable law and in accordance with any applicable contractual obligations. Núna may utilize technical means to monitor communications into, and out of, its network facilities to prevent the introduction of viruses or other hostile code, to prevent intrusions, and otherwise to enforce this AUP and each Customer agrees that Núna is authorized to monitor its communications through Núna’s network for such purposes.

9. Billing and Payment

  • Each month or other period agreed and accepted by Núna and the Customer shall be invoiced for Services as set forth in the Order Form and Customer shall immediately pay the invoice accordingly to the applicable payment requires. Services are billed in advance and are payable in either U.S. Dollars, Icelandic króna, or another mutually agreed currency as appropriate. Núna may charge Customer a late fee and/or interest at the maximum rate permitted by law, whichever is larger, for any invoice that is not paid within thirty (30) days from the invoice generation date.
  • Núna may increase the Service fees at any time after the expiration of the Initial Term by providing seven (7) days prior written notice thereof to the Customer.
  • Service fees do not include any applicable value-added, sales, use, revenue, excise, or other taxes imposed by any taxing authority with respect to the Services or any software provided hereunder (excluding any tax on Núna’s net income). All such taxes will be added to the Customer’s invoices for Services as separate charges to be paid by the Customer.
  • If Núna collects any payment due at law or through an attorney at law or under advice therefrom or through a collection agency, or if Núna prevails in any action to which they are parties, Customer will pay all costs of collection, arbitration, and litigation, including, without limitation, all court costs and Núna’s reasonable attorney fees.
  • If any payment is returned for insufficient funds or other reason(s), Núna may impose a processing charge in addition to fees and interest described above in this section.

10. Núna as a Reseller or Licensor

Núna is acting only as a reseller or licensor of the hardware, software, and equipment used in connection with the products and/or Services that were or are manufactured or provided by a third party (“Non-Núna Product”). Núna shall not be responsible for any changes in the Services that cause the Non-Núna Product to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer’s defects of Non-Núna Product either sold, licensed, or provided by Núna to Customer or purchased directly by Customer used in connection with the Services will not be deemed a breach of Núna’s obligations under this Agreement.

Any rights or remedies Customer may have regarding the ownership, licensing, performance, or compliance of Non- Núna Product are limited to those rights extended to Customer by the manufacturer of such Non-Núna Product. The Customer is entitled to use any Non-Núna Product supplied by Núna only in connection with the Customer’s permitted use of the Services. Customer shall use its best efforts to protect and keep confidential all intellectual property provided by Núna to Customer through any Non-Núna Product and shall make no attempt to copy, alter, reverse engineer, or tamper with such intellectual property or to use it other than in connection with the Services. Customer shall not resell, transfer, export, or re-export any Non-Núna Product, or any technical data derived therefrom, in violation of any applicable United States, foreign, or international law.

11. Disclaimer of Warranty

The services provided under this Agreement are provided on an “as-is” and “as available” basis. Núna makes no warranties of any kind, either expressed or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement, for the services or any equipment Núna provides. Núna makes no warranties that the services will not be interrupted or error-free; nor does Núna make any warranties as to the results that may be obtained from the use of the services or as to the accuracy, reliability, or content of any information, services, or merchandise contained in or provided through the services. Núna is not liable, and expressly disclaims any liability for Customer content of any data transferred either to or from Customer, or stored by Customer, or any of Customer’s customers via the services provided by Núna. No oral advice or written information given by any entity will create a warranty; nor may you rely on any such information or advice.

12. Limited Warranty

  • Núna represents and warrants to Customer that the Services will be performed (a) in a manner consistent with industry standards reasonably applicable to the performance thereof; (b) at least at the same level of service as provided by Núna generally to its other Customers for the same Services; and (c) in compliance in all material respects with the applicable Service descriptions. Customer will be deemed to have accepted such Services unless Customer notifies Núna, in writing, within thirty (30) days after performance of any Services of any breach of the foregoing warranties. Customer’s sole and exclusive remedy, and Núna’s sole obligation, for breach of the foregoing warranties, shall be for Núna, at its option, to re-perform the defective Services at no cost to Customer, or, in the event of interruptions to the Services caused by a breach of the foregoing warranties, issue Customer a credit in an amount equal to the current monthly service fees pro-rated by the number of hours in which the Services have been interrupted. Núna may provision the Services from any of its data centers and may from time to time re-provision the Services from different data centers.

  • Except as expressly provided in this section, Núna makes no representations or warranties of any kind, express or implied, with respect to the services or any software provided under this agreement, including, without limitation, any warranty of merchantability, fitness for a particular purpose, title or non-infringement of third-party rights, and Núna hereby expressly disclaims the same. Without limiting the foregoing, any third-party software or product provided to the Customer hereunder is provided “as-is,” without any condition or warranty whatsoever. Núna does not warrant that the services will be uninterrupted, error-free, or completely secure.

13. Limitation of Liability

  • In no event will Núna’s liability in connection with the services, any software provided hereunder or any order, whether caused by failure to deliver, non-performance, defects, breach of warranty, or otherwise, exceed the aggregate service fees paid to Núna by Customer during the 12-month period immediately preceding the event giving rise to such liability.
  • Núna cannot guarantee continuous service, service at any particular time, the integrity of Customer content, information, or Customer content stored or transmitted via the internet. Núna will not be liable for any unauthorized access to, or any corruption, erasure, theft, destruction, alteration, or inadvertent disclosure of, customer content, information, or customer content transmitted, received, or stored in connection with services.
  • Except as expressly provided below, neither party shall be liable in any way to the other party or any other person for any lost profits or revenues, loss of use, loss of data or costs of procurement of substitute goods, licenses or services or similar economic loss, or for any punitive, indirect, special, incidental, consequential or similar damages of any nature, whether foreseeable or not, under any warranty or other right hereunder, arising out of or in connection with the performance or non-performance of any order, or for any claim against the other party by a third party, regardless of whether it has been advised of the possibility of such claim or damages.
  • The limitations contained in this Section 13(d) apply to all causes of action in the aggregate, whether based in contract, tort, or any other legal theory (including strict liability), other than claims based on fraud or willful misconduct. The limitations contained in Section 13(d) shall not apply to the Customer’s indemnification obligations.
  • Notwithstanding anything to the contrary in this Agreement, Núna’s maximum liability under this Agreement for all damages, losses, costs, and causes of actions from any and all claims (whether in contract, tort, including negligence, quasi-contract, statutory, or otherwise) shall not exceed the actual dollar amount paid by Customer for the Services which gave rise to such damages, losses and causes of actions during the 12-month period prior to the date the damage or loss occurred or the cause of action arose.
  • The Customer understands, acknowledges, and agrees that if Núna takes any corrective action under this Agreement because that such corrective action may adversely any customers of Customers. Customer agrees that Núna shall have no liability to Customer or any of Customer’s customers due to such corrective action by Núna.
  • This limitation of liability reflects an informed, voluntary allocation between the parties of the risks (known and unknown) that may exist in connection with this Agreement.

14. Indemnification

Customer agrees to indemnify, defend and hold harmless Núna and its parent, subsidiary and affiliated companies, and each of their respective officers, directors, employees, shareholders, attorneys and agents (each an “indemnified party” and, collectively, “indemnified parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney’s fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to Customer’s use of the Services, (ii) any violation by Customer of this Agreement, (iii) any breach of any representation, warranty or covenant of Customer contained in this Agreement or (iv) any acts or omissions of Customer.

15. Miscellaneous

Upon termination of this Agreement, suspension, or cancellation of services, Customer will no longer have access to customer content or use of services.

  • Independent Contractor
    Núna and Customer are independent contractors and nothing contained in this Agreement places either party in the relationship of principal and agent, master and servant, partners or joint ventures.
  • Governing Law and Jurisdiction
    This Agreement will be interpreted, construed, and enforced in all respects in accordance with the laws of Iceland without regard to any conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement, the construction and enforcement of this Agreement, or any disputes arising out of or relating to this Agreement or the subject matters of this Agreement. Any legal proceeding arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction and venue of the District Court of Western Iceland. Licensee consents to such courts and waives all defenses of lack of personal jurisdiction, improper venue, and forum non-convenience relating to this Agreement.
  • Headings
    The headings herein are for convenience only and are not part of this Agreement.
  • Entire Agreement and Amendments
    This Agreement, including documents incorporated herein by reference, supersedes all prior discussions, negotiations, and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby. In case of a conflict between this Agreement and any purchase order, service order, work order, confirmation, correspondence, or other communication of Customer or Núna, the terms and conditions of this Agreement shall control. No additional terms or conditions relating to the subject matter of this Agreement shall be effective unless approved in writing by an authorized representative of Customer and Núna. This Agreement may not be modified or amended except by another agreement in writing executed by the parties hereto; provided, however, that these Terms of Service may be modified from time to time by Núna in its sole discretion, which modifications will be effective upon posting to Núna’s web site.
  • Severability
    All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid, or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
  • Notices
    All notices and demands required or contemplated hereunder by one party to the other shall be in writing and shall be deemed to have been duly made and given upon date of delivery if delivered in person or by overnight delivery or postal service, upon receipt if delivered by facsimile the receipt of which is confirmed by the recipient, or upon the expiration of thirty days after the date of posting if mailed by certified mail, postage prepaid, to the addresses or facsimile numbers set forth below the parties’ signatures. Either party may change its address or facsimile number for purposes of this Agreement by notice in writing to the other party as provided herein. Núna may give written notice to the Customer via e-mail to the Customer’s e-mail address as maintained in the Customer’s billing or other records.
  • Waiver
    No failure or delay by any party hereto to exercise any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy by any party preclude any other or further exercise thereof or the exercise of any other right or remedy. No express waiver or assent by any party hereto to any breach of or default in any term or condition of this Agreement shall constitute a waiver of or an assent to any succeeding breach of or default in the same or any other term or condition hereof.
  • Assignment; Successors
    The Customer may not assign or transfer this Agreement or any of its rights or obligations hereunder, without the prior written consent of Núna. Any attempted assignment in violation of the foregoing provision shall be null and void and of no force or effect whatsoever. Núna may assign its rights and obligations under this Agreement and may engage subcontractors or agents in performing its duties and exercising its rights hereunder, without the consent of the Customer. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.
  • Limitation of Actions
    No action, regardless of form, arising by reason of or in connection with this Agreement may be brought by either party more than two years after the cause of action has arisen.
  • Counterparts
    If this Agreement is signed manually, it may be executed in any number of counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. If this Agreement is signed electronically, Núna’s records of such execution shall be presumed accurate unless proven otherwise.
  • Force Majeure
    Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party’s reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.
  • No Third-Party Beneficiaries
    Except as otherwise expressly provided in this Agreement, nothing in this Agreement is intended, nor shall anything herein be construed to confer any rights, legal or equitable, in any entity other than the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, Customer acknowledges and agrees that any supplier of third-party supplier that is identified as a third-party beneficiary in the Service description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products or services against Customer as if it were a party to this Agreement.
  • Government Regulations
    Neither Customer nor Customer’s customers may export, re-export, transfer or make available, whether directly or indirectly, any regulated item or information to anyone outside Iceland in connection with this Agreement without first complying with all export control laws and regulations that may be imposed by the Icelandic government and any country or organization of nations within the jurisdiction Customer operates or does business.
  • Marketing
    Customer agrees that during the Term of this Agreement Núna may list Customer as a client on Núna’s website and in marketing materials (such use may include Customer’s trademark or trade name). Any other public reference to the Customer by Núna requires the written consent of the Customer.

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